AVIMEX DE COLOMBIA S.A.S.
OBJECTIVE
Ensure the optimal functioning of the return process for medical devices and/or products marketed by Avimex de Colombia S.A.S. through the execution of operations established by the company, ensuring support and solutions to our clients' needs.
RULES
Sales made by Avimex de Colombia S.A.S. are final, therefore, return requests are considered, as long as the following rules are met:
A) Evidence must be provided to demonstrate that the products were purchased directly from Avimex de Colombia S.A.S.
B) If the products were purchased through chains or large stores, the return or warranty must be managed through them with the purchase invoice from that company, as it will primarily affect their inventory. In this case, the chains or large stores act as intermediaries between the final consumer and Avimex de Colombia S.A.S.
C) Every returned product is subject to inspection and adheres to the times established in the following policies.
D) To ensure the integrity of the product, customers must store the products in optimal conditions. Returns or warranties will not be accepted if the product shows damage caused by:
a. Direct exposure to the sun or heat sources that may deteriorate its packaging or components.
b. Storage in places with high humidity or prone to pests, rodents, or external contamination.
c. Improper handling affecting its original state.
If products are received in these conditions, Avimex de Colombia S.A.S. reserves the right to reject the return.
RETURN POLICY
At Avimex de Colombia S.A.S., we want to ensure that you are completely satisfied with your purchase. Therefore, we establish the following information to define guidelines for evaluating, accepting, and processing the returns of our products.
• The customer has 30 calendar days from the receipt of the product to request a return.
• When the customer, due to an error in placing the order, a typing error, or a wrong shipment, receives unrequested merchandise, it must be sent back within the next three (3) calendar days from the date of receipt. Otherwise, acceptance by the customer will be assumed.
• To make a return, the customer must clearly identify the reason for the return to maintain controls and improve our services.
• At the time of return, the required data must be provided to make it effective. The data will be filled out in the PQRS form.
• Returned products must be in their original state, without modifications or characteristics foreign to the product.
• To process the return, the purchase invoice must be attached.
• The customer must express their expectations when making the return; this will be managed within a maximum period of 30 days, counting from the moment the product is received.
• Customers who wish to return a product must contact us through our various service channels.
• When products arrive at the store, they are subject to review, where it is verified that the information provided by the customer matches. This review allows evaluating the criteria established by the company and determining the quality statuses, whether the product is approved, quarantined, or rejected.
• The customer may request a refund, exchange the product for a new one, make modifications, or cancel delivery notes/invoices, as appropriate.
If you have questions about any pending return, return to the main page or home page, and in Contacts and Networks, you will have the Contact Form available to communicate directly with us. If you want to generate a PQRS Petition / Complaint / Claim / Suggestion, we remind you that the appropriate channel is at this link: https://pqrs.puramas.co
