By entering the company AVIMEX DE COLOMBIA S.A.S. you assume the obligation to respect the terms, LEGAL NOTICES, PRIVACY POLICY, and all disclaimers and terms and conditions outlined below.
AVIMEX DE COLOMBIA S.A.S., is respectful of the legal system and individual rights, which is why it adopts this Information Processing Policy, which aims to establish guidelines to guarantee the right to Habeas Data of all natural persons collected by AVIMEX DE COLOMBIA S.A.S., at any time as a consequence of fulfilling its economic activity.
The information will be treated in accordance with the principles of freedom, legality, purpose, truthfulness, transparency, restricted access and circulation, security, confidentiality, proportionality, temporality, and good faith, thus providing adequate mechanisms to eliminate personal information when the owner requests it.
In accordance with the personal data protection law 1581 of 2012 of Habeas Data and other related regulations, it is important that you are aware of the following:
The following definitions are made to clarify the scope of this policy and the regulatory standard.
Authorization: Prior, express, and informed consent given by the owner to carry out the processing of personal data.
Privacy notice: Verbal or written communication generated by the responsible party and directed to the owner for the processing of their personal data. This notice informs about the existence of information processing policies that will apply to their information and how they can access them.
Database: An organized set of personal data that is subject to Processing.
Personal data: Any information linked or that can be associated with one or more determined or determinable natural persons.
Public data: Data classified as such according to the mandates of the law or the Political Constitution and those that are not semi-private, private, or sensitive. Public data is that which can be obtained without any reservation.
Private data: Data that by its intimate or reserved nature is only relevant to the owner.
Sensitive data: Sensitive data is understood as that which affects the privacy of the Owner or whose improper use can lead to discrimination, such as those revealing racial or ethnic origin, political orientation, religious or philosophical beliefs, union membership, social organizations, human rights organizations, or promoting interests of any political party or guaranteeing the rights and guarantees of opposition political parties, as well as data related to health, sexual life, and biometric data.
Processing: Any action on personal data such as collection, storage, or use.
Data Processor: Natural or legal person, public or private, that on its own or in association with others carries out the processing of personal data.
Data Controller: Natural or legal person, public or private, that on its own or in association with others, makes decisions regarding personal databases.
Owner: Natural person whose personal data is subject to processing.
PRIVACY POLICY
By accepting the legal terms and conditions, you indicate that you know and authorize freely, prior, voluntarily, expressly, and duly informed AVIMEX DE COLOMBIA S.A.S. to collect, record, process, disseminate, compile, exchange, update, and dispose of the data or partial information provided at the time of your registration, as well as to transfer such data or partial or total information so that AVIMEX DE COLOMBIA S.A.S. can offer its products and services to its visitors more personally and directly, using the information you voluntarily provided in this registration.
AVIMEX DE COLOMBIA S.A.S. declares that it protects the data provided by its employees, customers, suppliers, visitors, and others, under the provisions of the regulatory standard of the right to HABEAS DATA and informs users interested in our services, through the completion of this form, that they have the following rights:
1. To know, update, and rectify your personal data.
2. To verify the granted authorization.
3. To be informed about the use given to your personal data.
4. To file complaints with the Superintendence of Industry and Commerce that you consider pertinent.
5. To revoke the authorization and request the deletion of any data when you consider that your rights have not been respected.
6. To access for free the personal data that you voluntarily and through this format decide to share with AVIMEX DE COLOMBIA S.A.S.
AVIMEX DE COLOMBIA S.A.S. is concerned about the protection of personal data. That is why, when you visit our facilities or are linked in any way with the company, we help you keep control over your supplied personal data. Below, we describe the guidelines we use to protect the information that the user provides us.
PERSONAL INFORMATION
At some point in the relationship with the company, we ask you to provide us with information that allows us to know you better, attend to service offers, or follow up on inquiries. PARTICIPATION IS ENTIRELY OPTIONAL. We may ask for your name, email address, phone number, address, education and/or work experience information, type of company, photographs, preference information, credit card, bank account, identification number, and service number, as well as other similar personal information needed to register or subscribe to services.
If we ever require significantly different information, we will inform you. When the user provides personal information to AVIMEX DE COLOMBIA S.A.S., we will not give or sell it to any external company for marketing or service offer purposes. We will maintain the confidentiality of personal information and it will only be used by AVIMEX DE COLOMBIA S.A.S. to foster the relationship with us. In the case of newsletters or mailing lists, or any advertising or promotional activity, our intention is to send emails or WhatsApp messages only to workers and/or customers who we believe have chosen to receive these messages. At any time, the user has the right to opt out of receiving communication from AVIMEX DE COLOMBIA S.A.S. in the future, proceeding to unsubscribe from these services through the email oficina.colombia@avimex.co.
USER RESPONSIBILITY
By entering AVIMEX DE COLOMBIA S.A.S. and www.avimex.co, the user commits to providing correct and truthful personal information, as well as updating their data whenever required. Likewise, the user is obliged to promptly notify their corresponding financial or cooperative entities of the loss or theft of their credit card or other instruments provided by them for transactions, such as debit cards, personal codes, etc., so that such instruments can be disabled by them. The user is prohibited from putting or transmitting any illegal, threatening, defamatory, obscene, scandalous, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.
INFORMATION COLLECTED BY AVIMEX DE COLOMBIA S.A.S.
As part of your interaction with AVIMEX DE COLOMBIA S.A.S., it is possible that personal information is collected, such as: Contact information, including ID number, name, address, phone number, email address, address, education and/or work experience information, type of company, photographs, preference information, credit card, bank account, identification number, service number, billing or shipping information.
We may also collect demographic information, including age, personal interests, and product and service preferences.
We may ask for your personal information when you are purchasing or taking advantage of the products and services we offer. For example, we may ask for and/or collect personal information when you:
1. Purchase products or services.
2. Join as a worker.
3. Join as a supplier.
4. Schedule a delivery.
5. Participate in a raffle, activity, promotion, or survey.
6. Communicate with us for questions or concerns.
7. Participate in other activities with AVIMEX DE COLOMBIA S.A.S.
USES OF YOUR PERSONAL INFORMATION
We use the personal information you provide us for purposes that include, but are not limited to:
1. Maintaining contact with each customer, supplier, worker, and others, to inform them about products, services, promotions, loyalty programs, shipping logistics, to maintain a close and reliable relationship with each one.
2. Administrative, commercial, promotional, informational, marketing, and sales purposes.
3. Offering all types of commercial services; as well as conducting promotion, marketing, and advertising campaigns.
4. Implementing loyalty programs.
5. Preparing market studies to establish consumption preferences.
6. Advancing agreements and/or commercial alliances, events, or programs directly or in association with third parties.
7. Data verification through consultation with public, private, or credit risk databases.
8. Georeferencing activities and statistical studies.
9. Complying with legal information obligations to administrative entities, as well as competent authorities that require it.
10. Conducting queries and reporting obligations to credit risk centers.
11. Executing contracts signed by the company.
12. Supporting the company's selection and hiring processes.
13. Preventing fraud and other illegal activities or activities prohibited by the laws of the Republic of Colombia and/or international laws.
14. Tracking and confirming orders.
15. Delivering products.
16. Providing customer service.
17. Offering new products and services.
18. Conducting research and analysis.
19. Conducting other commercial activities as necessary or as described in other parts of this policy.
20. Any other purpose that may result from the development of the contract or the commercial relationship between AVIMEX DE COLOMBIA S.A.S. and the owner.
21. And other activities that fall within the scope of our social purpose.
PERSONAL INFORMATION PROVIDED TO AVIMEX DE COLOMBIA S.A.S. BY THIRD PARTIES
INFORMATION ABOUT FRIENDS AND FAMILY.
If you provide us with information about others, or if others provide us with information about you, we will only use that information for the specific reason it was provided. Some examples include linking within the relationship with the owner and their family group or referrals from customers for credit account opening.
SHARING PERSONAL INFORMATION
AVIMEX DE COLOMBIA S.A.S. does not sell or rent your personal information to third parties.
We may need to share your personal information with third parties such as our agents, service providers, allies, and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties that perform services on our behalf.
From time to time, we may be required to share personal information in response to a valid court order, a government investigation, or as otherwise required by law. We also reserve the right to notify the competent authorities of the user's activities that we believe in good faith are illegal.
We will share certain personal information when we believe such disclosure is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event.
Any personally identifiable information you submit on a bulletin board, blog, chat, product comment, or other public forum may be read, collected, or used by other users of these forums and may be used to send you unsolicited messages. We advise you not to give your name, email, or other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for such comments and any consequences that may arise from posting such information.
PAYMENT INFORMATION
Within the alternatives contemplated for the payment of the products and/or services selected by the user, in our facilities, the information is provided directly to AVIMEX DE COLOMBIA S.A.S., the responsibility for the handling of personal information will be in the terms established in this document.
DISCLAIMER
Whenever the user has not promptly notified the existence of a violation of their personal information, or when the user has not proceeded to notify the corresponding financial or cooperative entities of the loss, misuse, theft, or robbery of the instruments provided by them to perform transactions, or when improper use of their registration data is made, AVIMEX DE COLOMBIA S.A.S. assumes no responsibility for such actions.
CHOICES REGARDING YOUR PERSONAL INFORMATION
AVIMEX DE COLOMBIA S.A.S. communicates with its visitors through multiple channels and means to keep them updated on topics such as promotions, offers, visitor experience content, and new products or services.
Once you provide your personal information, we may contact you by direct mail, email, or phone. We may continue to communicate through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile advertising (e.g., email or text messages), we will ask for your express consent by requesting your participation.
If you no longer wish to receive these communications, you can let us know by any of the following methods that are appropriate under the circumstances:
1. Follow the instructions in an advertising email or direct mail you receive from us.
2. Call 6042015132 with your request and current contact information.
3. Send an email with your request and current contact information to oficina.colombia@avimex.co.
4. If you send a request by email or letter, please be sure to include your name, ID, address, phone number, and email, along with the specific changes you want to make. This will ensure that we correctly identify you in our systems and process your request correctly.
AVIMEX DE COLOMBIA S.A.S. will take the necessary steps to modify your presence in its advertising communications. Due to production, mailing, and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
1. Ten (10) business days for emails.
2. Fifteen (15) business days for direct mail and phone.
Until the requested change takes effect, you may continue to receive advertising communications from us, so we invite you to adopt a patient and tolerant stance while we resolve your request. If you send your request by direct mail, please allow additional time for us to receive and process your request.
Even if you have opted out of advertising communications, you may still receive commercial communications such as order confirmations, notifications of services acquired, and other communications related to the entity.
ACCEPTANCE OF TERMS
By entering our facilities, the user admits having read and understood these Terms of Use and agrees to abide by them and comply with all applicable laws and regulations that are part of Colombian legislation. Additionally, when the user uses any provided service, such as activities, suggestion boxes, contests, they will be subject to the applicable rules, guides, policies, terms, and conditions for that service.
In case the user does not agree with these terms, they should refrain from participating in those activities and others where data provision is necessary.
These terms and conditions are subject to change without prior notice at any time at the sole discretion of AVIMEX DE COLOMBIA S.A.S., and from the date of modification of these terms and conditions, all operations conducted between AVIMEX DE COLOMBIA S.A.S. and the user will be governed by the modified document.
AVIMEX DE COLOMBIA S.A.S. reserves the right to make changes to the terms of use and legal notices at any time.
Each time you visit AVIMEX DE COLOMBIA S.A.S., you should consult the terms of use, legal notices, and privacy policy in effect at that time, which apply to transactions.
INTELLECTUAL PROPERTY RIGHTS
All computer, graphic, advertising, photographic, multimedia, audiovisual, and/or design materials, as well as all contents, texts, and databases made available to you, are the exclusive property of AVIMEX DE COLOMBIA S.A.S., or in some cases, of third parties who have authorized AVIMEX DE COLOMBIA S.A.S. their use and/or exploitation (hereinafter "the contents").
Likewise, some contents owned by third parties are expressly authorized by law. All contents are protected by copyright, trademark regulations, and all applicable national and international standards.
Except as expressly stipulated in these terms and conditions, any act of copying, reproduction, modification, creation of derivative works, sale or distribution, display of contents, in any way or by any means, including but not limited to electronic, mechanical, photocopying, recording, or any other means, without prior written permission from AVIMEX DE COLOMBIA S.A.S. or the copyright holder, is prohibited.
In no case do these terms and conditions confer rights, licenses, and/or authorizations to carry out the acts described above. Any unauthorized use of the contents will constitute a violation of these terms and conditions and the current regulations on trademarks, copyrights, and/or other applicable national and international intellectual property regulations.
INDUSTRIAL PROPERTY
All trademarks, emblems, logos, names, and any other distinctive sign, as well as utility models and/or industrial designs and other elements of industrial or intellectual property inserted, used, and/or displayed in our facilities, are the exclusive property of AVIMEX DE COLOMBIA S.A.S. and in some cases are owned by third parties who have expressly authorized AVIMEX DE COLOMBIA S.A.S. for their use and/or exploitation.
Nothing in our facilities can be interpreted as granting or giving any title of authorizations, licenses, or any other right to use or dispose of the Industrial Property in any way, without written permission from AVIMEX DE COLOMBIA S.A.S. or the rights holder.
Any unauthorized use will constitute a violation of these terms and conditions and the applicable national and international Industrial Property regulations and will give rise to the corresponding civil and criminal actions.
QUERIES
Any questions related to the use of the contents or the establishment may be directed to AVIMEX DE COLOMBIA S.A.S. in Colombia at phone 6042015132 or via oficina.colombia@avimex.co.
TREATMENT OF SENSITIVE DATA AND CHILDREN, ADOLESCENTS
In principle, AVIMEX DE COLOMBIA S.A.S. will not process personal information which, according to the definitions incorporated within this policy, has the character of SENSITIVE DATA. However, when any of the data that may be categorized within these categories eventually becomes subject to processing, AVIMEX DE COLOMBIA S.A.S. will use them exclusively for one of the following purposes:
a. The processing is necessary to safeguard the vital interest of the owner and they are physically or legally incapacitated. In these events, the legal representatives of the latter must grant their authorization.
b. The processing refers to data necessary for the recognition, exercise, or defense of a right in a judicial process.
c. The processing has a historical, statistical, or scientific purpose. In this event, measures must be adopted to suppress the identity of the Holders.
In any case, with respect to the collection of sensitive personal data of the holders or their representatives, AVIMEX DE COLOMBIA S.A.S. will inform the latter of the voluntariness regarding the delivery of such data and its processing will be mediated by the express authorization of the owner for such purposes.
Likewise, the processing of personal data of children, adolescents will always be mediated by the express authorization of their legal representative. Prior to the processing and granting of authorization by the latter, AVIMEX DE COLOMBIA S.A.S. will allow the child, adolescent whose data will be processed to express their agreement with the processing, considering its purposes. This activity will not be accepted when, according to article 10 of Law 1581 of 2012, the sensitive data or information about the child, adolescent:
a. Is required by a public or administrative entity in the exercise of its legal functions or by court order;
b. Corresponds to public nature data;
c. Is obtained in cases of medical or sanitary urgency;
d. Is information authorized by law for historical, statistical, or scientific purposes.
e. Is related to their Civil Registry of people.
DISCLAIMER AND WARRANTIES
AVIMEX DE COLOMBIA S.A.S. warns its customers that the information in our advertisements may contain errors or inaccuracies, not be complete or updated. Therefore, AVIMEX DE COLOMBIA S.A.S. reserves the right to correct any error, omission, or inaccuracy, change or update it at any time and without notice.
Additionally, it is warned that the price to be paid for each acquired product will be the current price at the points of sale at the time of dispatch for delivery. We apologize for any inconvenience this may cause.
ADVERTISING AND LINKS
REVIEW OF TERMS
AVIMEX DE COLOMBIA S.A.S. may, at any time, review the terms of use contained herein, by updating this notice. By entering our facilities and purchasing products and/or services, the user agrees to be bound by any such revisions, which will be effective from the moment they are accessible to users, and should periodically review these policies to determine the terms in effect at the time.
CONTRACT TERMS
The contract between the customer and AVIMEX DE COLOMBIA S.A.S. will be perfected when a purchase offer made by the customer is accepted by AVIMEX DE COLOMBIA S.A.S. The contract will be governed by the terms defined in this text, which govern the sale of products and/or services that are made.
Our services are available only to individuals who have the legal capacity to contract, according to the current Colombian legislation. If the customer does not have the legal capacity to contract, we request that they not use our services. AVIMEX DE COLOMBIA S.A.S. will not be obliged to accept a purchase offer under any circumstances.
PRESENTATION OF OFFER
AVIMEX DE COLOMBIA S.A.S. through various channels, extends an invitation to purchase the different products and services that are listed and/or described. For there to be a valid purchase offer by the customer, it is required that the customer completes a form, in which the customer's personal data, the selection of desired products and/or services, the method of payment, the data that depending on the method of payment are necessary to make it, as well as other data that AVIMEX DE COLOMBIA S.A.S. considers necessary to proceed with a purchase, are recorded.
Once this form is completed and it has been received by AVIMEX DE COLOMBIA S.A.S., the customer's offer will be binding on the customer. AVIMEX DE COLOMBIA S.A.S. will proceed to verify it and decide whether to accept it. No offer obliges AVIMEX DE COLOMBIA S.A.S. until acceptance of it. Any quotation given by AVIMEX DE COLOMBIA S.A.S. will only be valid at the time the final value of the purchase offer is calculated, so AVIMEX DE COLOMBIA S.A.S. reserves the right to modify product prices at any time before acceptance of the offer, without the need to notify such change in any way.
PAYMENT CONDITIONS
Before the acceptance by AVIMEX DE COLOMBIA S.A.S. of any purchase offer, the customer must choose the terms and conditions of payment of the corresponding price, according to the specifically established payment methods. Even when AVIMEX DE COLOMBIA S.A.S. provides the customer with a secure connection system for all purchase offers, under no circumstances will AVIMEX DE COLOMBIA S.A.S. be responsible for communication failures of banking or credit entities, nor for damages caused to users due to an action or omission of these entities.
Once AVIMEX DE COLOMBIA S.A.S. verifies the payment, it may proceed to accept the purchase offer. In any case, despite having verified the payment, AVIMEX DE COLOMBIA S.A.S. may deny acceptance of a purchase offer or accept it partially, in which case it will only be obliged to return to the user within fifteen (15) business days, without any interest or yield, the amount paid for the purchase offer not accepted or the percentage corresponding to the part not approved of a partially accepted purchase offer. AVIMEX DE COLOMBIA S.A.S. may invoice parts of the same purchase offer separately.
SHIPPING CHARGES AND TAXES
The customer will be responsible for the shipping and handling charges of the products and/or services they purchase, as well as all sales taxes, value-added taxes, and any other tax and levy that arises from each accepted purchase offer. All taxes caused by the purchase will be settled from the moment the customer makes their purchase offer, and therefore they will be able to know the exact amount to be paid in favor of AVIMEX DE COLOMBIA S.A.S., which will include all the mentioned concepts.
PERFECTION AND TRANSFER OF PROPERTY
The perfection of the contract occurs when AVIMEX DE COLOMBIA S.A.S. accepts the purchase offer submitted by the customer. AVIMEX DE COLOMBIA S.A.S. may accept partial purchase offers, in which case the contract will be perfected only for the products and/or services accepted by AVIMEX DE COLOMBIA S.A.S. In events of cash on delivery payment, ownership of the products and/or services will be transferred to the customer from the moment they are paid for at the place of delivery.
In the event that the price of the products and/or services subject to a purchase offer is not paid, it is understood that there is a breach of the contract, which is a reason to terminate it by AVIMEX DE COLOMBIA S.A.S., with the customer assuming the cost of returning said products and/or services to the respective warehouse, as well as the amount of damages arising from said breach.
In events of payment through other possible means, according to what is established, ownership of the products and/or services will be transferred to the customer from the same moment of the contract's perfection.
DELIVERY OF PRODUCTS
AVIMEX DE COLOMBIA S.A.S. undertakes to make deliveries exclusively within Colombian territory, as well as areas and places internationally to which it has access according to its distribution network, and therefore may refuse to accept a purchase offer when the address registered by the customer for delivery is not within the geographical areas enabled by AVIMEX DE COLOMBIA S.A.S. for such purposes.
The products subject to the sale will be delivered to the address the customer records when making their purchase offer, within the established term, counted from the date AVIMEX DE COLOMBIA S.A.S. accepts the corresponding purchase offer, and provided that the terms and conditions of payment have been determined in advance and there are no causes beyond the will of AVIMEX DE COLOMBIA S.A.S. that could delay the delivery, such as any event of force majeure or fortuitous event.
It is understood that anyone at the address where the delivery is to be made is duly authorized by the customer to receive their order, and therefore AVIMEX DE COLOMBIA S.A.S. is exempt from any responsibility for the delivery made, provided it is made at the registered address. If no one receives the order at the indicated address, AVIMEX DE COLOMBIA S.A.S. will proceed to return the products and/or services to the respective main address and the customer will be obliged to contact us within a maximum period of five (5) calendar days for us to proceed with the reshipment, in which case the expenses generated by it will be borne by the customer, and until they are paid, AVIMEX DE COLOMBIA S.A.S. will not be obliged to dispatch again.
If the customer does not proceed to request the reshipment within the indicated term, or does not pay the additional amount for the reshipment, AVIMEX DE COLOMBIA S.A.S. may desist from the business and will only be obliged to return the amount paid for the products and/or services, deducting the value of the expenses incurred for transportation and materials, within fifteen (15) business days.
PRODUCTS AND/OR SERVICES
It is the policy of AVIMEX DE COLOMBIA S.A.S. to constantly update and review the products and/or services displayed. AVIMEX DE COLOMBIA S.A.S. may modify and discontinue products and/or services at any time. By accepting a purchase offer, AVIMEX DE COLOMBIA S.A.S. is obliged to dispatch products or services of the same quality characteristics that are normally offered.
LIMITATION OF QUANTITIES/ORDER RESTRICTION
AVIMEX DE COLOMBIA S.A.S. may, at its sole discretion, limit or cancel the quantities purchased per person, company, or order. In addition, AVIMEX DE COLOMBIA S.A.S. reserves the right to reject any order you make. Restrictions may include orders placed by the same person, the same credit card, and orders with the same shipping or billing address.
If we make a change to an order, we will try to notify you using the email or billing address you provided when placing the order, AVIMEX DE COLOMBIA S.A.S. reserves the right to limit or prohibit sales to distributors.
OTHER DOCUMENTS
These terms cannot be altered, supplemented, or amended using any other document. Any attempt to alter, supplement, or amend this document or to present a purchase offer for product(s) and/or service(s) subject to additional or different terms and conditions will be null and void unless otherwise agreed by written agreement signed by the customer and AVIMEX DE COLOMBIA S.A.S.
APPLICABLE LAW AND JURISDICTION
These terms and conditions of sale will be governed and interpreted in accordance with the laws of the Republic of Colombia. Any dispute arising from this document will be submitted in the first instance by mutual agreement, as a second step, through an authorized conciliation center located in the department of Antioquia, and finally before the competent judges according to Colombian legislation, and both AVIMEX DE COLOMBIA S.A.S. and the customer expressly waive any other jurisdiction that may correspond to them by reason of their present or future domicile.
INDEPENDENCE OF PROVISIONS
In case one or more of the provisions contained in this document are considered null, illegal, or ineffective in any aspect, the validity, legality, and enforceability or effectiveness of the rest of the provisions of this document will not be affected or nullified by such circumstance.
EFFECTIVE DATE OF POLICIES
The privacy and information processing policy is adopted from March 01, 2025. The processes of AVIMEX DE COLOMBIA S.A.S., especially impacted, were informed of these provisions prior to their publication. The company carried out a collective effort aimed at disseminating the relevant aspects of this policy. This culture, education, and information work will continue throughout the validity of Law 1581 of 2012 and its related regulations, regarding all persons to whom it applies.
